Privacy Policy

Introduction and Scope

Welcome to questavithryva, your trusted partner in personal finance education. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website at questavithryva.com or use our financial education services. We believe transparency builds trust, which is why we've created this comprehensive guide to our privacy practices.

This policy applies to all users of our platform, whether you're browsing our learning resources, participating in our programs, or simply exploring what we offer. By using our services, you're agreeing to the practices described here. We encourage you to read through this policy carefully and reach out if you have questions.

Information We Collect

Personal Information You Provide

When you interact with questavithryva, you might share personal information with us in several ways. This includes information you provide when creating an account, enrolling in our learning programs, contacting our support team, or participating in surveys and feedback sessions.

• Contact Information: Your name, email address, phone number, and mailing address when you register or contact us
• Profile Information: Details about your financial goals, experience level, and learning preferences to customize your experience
• Communication Data: Messages you send us through contact forms, email, or customer support channels
• Payment Information: Billing details and payment method information when you purchase our premium services
• Educational Progress: Your course completion status, quiz results, and learning milestones to track your progress

Information We Collect Automatically

Like most websites, we automatically collect certain technical information when you visit our platform. This helps us understand how our site is being used and identify areas for improvement.

• Device Information: Type of device, operating system, browser type, and screen resolution
• Usage Data: Pages visited, time spent on each page, links clicked, and navigation patterns
• Location Data: General geographic location based on IP address (country and city level)
• Cookies and Tracking: Small data files that help us remember your preferences and analyze site performance

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering and improving our financial education services. We're committed to using your data responsibly and only for the purposes you'd reasonably expect.

Service Delivery and Personalization

• Providing access to our learning programs and educational content tailored to your financial goals
• Tracking your progress through courses and providing personalized recommendations for next steps
• Sending you course updates, reminders, and educational materials relevant to your interests
• Processing payments and managing your account subscription or enrollment status

Communication and Support

• Responding to your questions, feedback, and support requests in a timely manner
• Sending important updates about our services, policy changes, or system maintenance
• Providing customer support and troubleshooting technical issues you might encounter

Platform Improvement and Analytics

• Analyzing usage patterns to identify popular content and areas where users struggle
• Testing new features and improvements to enhance your learning experience
• Generating aggregate statistics about our user base to inform business decisions

Information Sharing and Disclosure

We believe your personal information should stay personal. We don't sell your data to marketers or advertisers, and we only share information in specific, limited circumstances that directly support our ability to serve you better.

Service Providers and Partners

We work with trusted third-party service providers who help us operate our platform and deliver our services. These partners have access to your information only to perform specific tasks on our behalf and are contractually obligated to keep your data secure and confidential.

• Payment Processors: Secure handling of payment transactions and billing information
• Email Service Providers: Delivery of course materials, updates, and communications
• Analytics Providers: Website performance analysis and user experience optimization
• Cloud Hosting Services: Secure storage and delivery of our educational content and platform

Legal and Safety Requirements

In rare circumstances, we may need to disclose your information to comply with legal obligations or protect the safety and security of our users and platform.

• When required by law, court order, or government request
• To investigate potential fraud, security breaches, or violations of our terms of service
• To protect the rights, property, or safety of questavithryva, our users, or the public

Data Security and Protection

Protecting your personal information is one of our highest priorities. We've implemented multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols
• Access Controls: Strict authentication and authorization procedures limit access to your information
• Regular Security Audits: Ongoing assessment of our systems and procedures to identify and address potential vulnerabilities
• Secure Infrastructure: Our platform is hosted on secure, regularly updated servers with comprehensive monitoring

Organizational Measures

• Employee training on data privacy and security best practices
• Regular review and updating of our privacy and security policies
• Incident response procedures to quickly address any potential security issues
• Background checks and confidentiality agreements for all staff with access to personal data

Your Privacy Rights and Choices

You have significant control over your personal information and how we use it. We've designed our systems to make it easy for you to access, update, or delete your data as needed.

Access and Control

• Account Access: View and update your profile information, preferences, and settings through your account dashboard
• Data Portability: Request a copy of your personal data in a commonly used, machine-readable format
• Correction Rights: Update or correct any inaccurate or incomplete personal information we have about you
• Deletion Requests: Ask us to delete your personal information, subject to certain legal and operational limitations

Communication Preferences

You can control how and when we communicate with you about our services, updates, and educational content.

• Unsubscribe from marketing emails using the link provided in each message
• Adjust notification settings in your account preferences
• Contact us directly to modify your communication preferences

How to Exercise Your Rights

To make any requests regarding your personal information or exercise your privacy rights, please contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity to protect your information.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Our retention practices balance your privacy rights with our legitimate business needs and legal obligations.

Retention Periods

• Active Accounts: Personal information is retained while your account remains active and for a reasonable period afterward
• Learning Progress: Educational progress and achievement data is kept to maintain continuity in your learning experience
• Communication Records: Support and correspondence records are retained for quality assurance and legal purposes
• Payment Information: Financial records are maintained according to applicable accounting and tax regulations

Deletion Process

When data is no longer needed, we securely delete or anonymize it using industry-standard methods. Some information may be retained in anonymized form for statistical analysis and service improvement purposes.

International Data Transfers

As a South African company, questavithryva primarily processes and stores data within South Africa. However, some of our service providers and partners may be located in other countries, which means your information might be transferred internationally.

When we transfer your data outside of South Africa, we ensure appropriate safeguards are in place to protect your information according to applicable data protection laws. This includes using standard contractual clauses, adequacy decisions, or other approved transfer mechanisms.

Children's Privacy

Our services are designed for adults and young adults seeking to improve their financial literacy. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Parents and guardians who believe their child has provided us with personal information should contact us immediately using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyze how our site is used. These small data files help us provide a more personalized and efficient service.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Preference Cookies: Remember your settings and customization choices
• Analytics Cookies: Help us understand site usage and performance
• Marketing Cookies: Used to deliver relevant content and measure campaign effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may affect your ability to use some features of our platform.

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through your registered email address or by posting a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.